FAQS

Ordering and Delivery

Do you offer bulk order discounts?

Yes, we offer bulk order discounts based on order quantity and frequency. Please contact our sales team for details.

Who are your international partners?

We have established long-term partnerships with international distributors across more than 20 countries, including the United States, Russia, Mexico, and more.

How can I contact you for a quote or more information?

You can reach out to us through the contact information provided on our website or directly contact our sales team for quotes and further details.

Can you ship your products worldwide?

Yes, we offer global shipping services, ensuring on-time delivery. We collaborate with trusted international freight forwarders to provide convenient and rapid delivery solutions to different countries and regions.

What payment options does your company accept?

We accept various payment options, including T/T and bank transfers. For specific information, please get in touch with our sales department.

How can I track my order and check delivery status?

You can inquire about your order status and delivery progress by contacting our customer service team.

Do you offer custom parts?

Yes, we provide custom wear parts manufacturing to meet specific customer requirements and specifications.

If I require custom wear parts for sand dredgers or crushers that are not listed, how can I proceed?

We offer comprehensive OEM services. If you have specific custom wear parts requirements, please contact our sales team.

Product Features

Which industries do your high manganese steel wear parts serve?

Our products find applications in mining, construction, quarrying, cement production, excavation, and related fields, catering to a variety of wear needs.

In which industries do your high manganese steel wear parts serve?

Our products find applications in mining, construction, quarrying, cement production, excavation, and related fields, catering to a variety of wear needs

What sets high manganese steel apart from other materials?

High manganese steel offers exceptional wear and corrosion resistance, making it ideal for environments with high levels of wear and impact. It's commonly used to manufacture long-lasting components.

Which equipment are your products suitable for?

Our high manganese steel wear parts are suitable for various mining crushers and sand dredgers, including jaw crushers, cone crushers, impact crushers, hammer crushers, and roller crushers from major brands.

Quality and Technical Support

How do I maintain and care for your products?

Maintenance and care depend on specific usage conditions. Our expert technical support team can provide maintenance recommendations to extend product lifespan.

Do you provide after-sales service and technical support?

Yes, we offer 24-hour after-sales service and technical support through our dedicated teams.

How do you ensure product quality?

We ensure product quality through a team of 50+ experienced technical experts and the introduction of advanced equipment, including 3D modeling machines and precision spectrometers, ensuring accuracy in both mold manufacturing and material analysis, thereby enhancing product size and quality stability.

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    *Note: The names of manufacturers, part numbers, model numbers, images, and descriptions are employed solely for reference and identification purposes. These elements are the intellectual property of their respective machine manufacturers. All parts provided by Stellar Heavy are manufactured and warranted by Stellar Heavy itself, independent of the Original Equipment Manufacturer (OEM). It is important to note that Stellar Heavy has no affiliation with the OEM and does not intend to create any impression of such association.

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